Capstone - The Beginning of the End

I took this photo over Spring Break while hiking in Pacific Palisades.  At 512 steps, this staircase is supposedly the longest set in all of Los Angeles.  That meant, of course, that I had to climb them.  But why someone spray-painted "Tech" onto them, I'll never know. Or, perhaps, I really do.

I've mentioned earlier that I dove into all things digital a few years back because I wanted to stay on the cutting edge of where business is going. This inherent drive to stay ahead of the curve eventually landed me at St. Eds' dMBA program. My foray into both technology & this program has, at times, been an up hill climb. Nevertheless, these experiences have prepared me well for "Capstone".

"Capstone" is the final 7 week term of our program. During this time teams are assigned to companies to help them research, develop & execute a plan of action to solve a problem or launch a project. Its not an internship - its richer than that - we are knee deep in problems... & solutions.

We are a week into this new term... 1 unlike any other.  In addition to our Capstone (I have the best freakin' team ever in Kevin Kettler & Gabe Maldonado) I've picked up 2 clients of my own & am consulting with an international nonprofit org and start-up company.  I love the mix of these various organizations - they are all in very different industries & each has different levels of comfort with digital/social marketing & community building.  As such, I've been required to adjust my approach & presentation to not only each client, but to various members of my clients' teams.  For the eager & prepared, I'm jumping right into strategy & execution.  But for the more skeptical, like a dutiful business student, I'm presenting metrics to justify the ROI, generating buy-in from cynics & following up with designing & delivering training for employees.

Is it weird that I've used several pics of Travolta to illustrate my points on this blog?  No? I didn't think so.

This experience is a 360 view of digital/social media in practice. My clients, those who are in position of authority in their orgs, range from Gen X'ers to Baby Boomers.  From them its becoming clearer & clearer that we've spent the last 2 years in a bubble.  Now, its been a great bubble - but a bubble nonetheless.  Most of my cohort are Millennials so we've been in a bubble in which it is obvious that digital/social media are valuable tools.  But to some of my clients, these tools are strange & foreign. Capstone is about translating what we've been learning into practical business application. Said another way, we've been studying the individual pieces of the puzzle for 2 years - now is the time to put those pieces together.

View from LA's Giant Steps in Rustic Canyon

Capstone means I've traded in my jeans (classroom attire) for my Ann Taylor pencil skirts & suits (to meet with clients). And its awesome. I love returning to the "real" world and its incredibly rewarding to put these dMBA puzzle pieces together for clients... the view from the top of this climb is spectacular!

For more photos from my travels, follow me on Pinterest!

The Digital Bridge: Parker Westbrook

Meet my friend, Parker Westbrook.  Parker's a bad-ass... but don't take my word for it, she's just been named Krav Maga Instructor of the Year at Fit & Fearless. 

Yet, despite Parker's physical and mental toughness, there is 1 thing that leaves her a little queasy: technology.  Parker isn't alone, though. For those of us not born into the Net Generation, aka Digital Natives... the online and digital landscape can be daunting.

Now, I'm not a "Digital Native" either, and I'm certainly not a natural-born "techie" so I completely understand the feelings of overwhelm with technology for those of us who haven't grown up on the Internet.  But understanding that digital tools and platforms are critical to the new realities of our world, I've gone out of my way to embrace them.  This has left me in an exciting role of being a bridge between the 2 worldviews (that of Millenials and Non-Millenials) and I absolutely love it!  In being a "digital bridge" I relish being the calm voice, teaching and encouraging non-Digital Natives to harness social media for their own purposes.

Back to Parker.  She's got the training side of things down cold, but she's more than just about teaching people to kick and punch. Parker is driven to empower people to take responsibility for their own personal safety and well-being. Moved by her mission, and since she can't teach 24 hours a day, I began pestering her to broaden her digital footprint to reach a wider audience.

To that end, for the last several months I've worked with Parker to develop her online presence.  Together, we've developed an overarching strategy to communicate her message and I've trained her in using various online tools.  For me, the most compelling tool she's using is podcasting.  This idea was born out of Parker's unrelenting quest for knowledge exhibited by her habit of interviewing "people on the front lines of what’s happening in the world of combat sports, self-defense, and psychology".  When I learned about these interviews, drawing on my background in documentary filmmaking, it was a no-brainer to suggest she begin recording these interviews to share with her audience so they could hear first-hand lessons from assault survivors as well as leading experts in their field.  The results are inspiring podcasts published on her website.  As a part of her digital repertoire, the podcasts not only set her apart, but serve to educate a wider audience.

Working with a tee-tiny budget, Parker's digital footprint is all DIY.  Because of Parker's initial resistance to technology, one of the most rewarding parts of working with her has been encouraging and supporting her to embrace the tools to create and sustain her digital footprint.  When we first started working together she was skeptical about creating and maintaining her own website, etc, but its been fun for me to increase her digital confidence and prove to her that she can do it!

In addition to working with Parker on the digital platforms themselves, its has also been exciting to apply the business principles that we've been learning in the dMBA program - especially the areas of Marketing & Branding.  In fact, working with Parker has been a rewarding opportunity to put the Digital in Digital MBA! 

Thank you to Joni McClain of Love and Light Images for the use of Parker's photo.

Coen Brothers, look out!

Meet Brandon and Jonathan, the next generation of filmmaking brothers.

I recently volunteered with Mobile Film School, a non-profit bringing media arts education to under-served communities. The students of Eastside Memorial Green Tech High spent two days shooting on the topic of "stereotypes" and I had the privilege of mentoring them as they learned how to edit with Final Cut Pro (FCP).

These kids are smart as whips and though new to FCP, they picked it up quickly. It was incredibly rewarding to help them build their fluency with digital technology so they can give voice their own stories. And I learned a ton from them!

It was great spending the day taking a break from schoolwork - getting away from the business side of things - and diving back into the creative side again. But the best part of the day? Jonathan giving me a big ole' hug at the end and telling me how glad he was I came and how much he enjoyed working with me. ***Sniff***

KO'ing Accounting

What's the deal with me getting giddy every time I write a budget lately? I've been absolutely euphoric as I work on my final accounting project. Seriously.

The project, to create the budget and financial statements for an event, is based on the Austin Regional Golden Gloves Tournament that I recently attended.

The tournament promoter, Art Cardenas, graciously took the time to sit down with me to discuss the expenses and revenue streams associated with the event. I arrived early for our meeting so I waited while he wrapped up training. I didn't mind waiting however, as I got to watch him work. I've spent a good part of my life in gyms and around fighters of all sorts so the smell of sweat and atmosphere of hard work made me feel right at home.

When Art wrapped up his coaching we got down to business. The best part of it though was that our financial conversation was punctuated with talk of boxing and the walloping rhythm of pugilists on the speed bag. So there I was, around people I love, talking about things I love, doing something I love. OK, technically, accounting in-and-of-itself isn't something I love - in fact, sometimes the homework feels something akin to my fingernails slowly being pulled out with pliers. But I'm in this program to better leverage business functions because I firmly believe that:

Accounting + Financial Knowledge = The Power to Make Things Happen

So my budget-induced-euphoria was caused by putting my newly enhanced accounting skills to use for something I care about. And why do I respect boxers so much? Because when I see them put their heart into their training, it reminds me that when things get tough I gotta, as my old boxing instructor used to say, "Suck it up." This dMBA program is challenging, but if my heroes can climb into the ring and repeatedly get punched in the face, I can do a little accounting homework.

Course in Human Relations & Organizational Behavior Re-Framing My Thoughts on Storytelling

I’ve been on Winter Break for a few weeks now – it’s been glorious to sleep in, relax w/ family & friends and most of all, NO DEADLINES to worry about!

So steeped in relaxation since my last final (Accounting – aggggghhhh!), that it came as something of a surprise when, over happy hour with a girlfriend recently, I found myself with “business-school speak” quite naturally dripping off my tongue. My friend, Stephanie, recently started a new job where she manages the Programs department for a national non-profit. It had been a while since I had seen Steph (since just before the semester started to be exact – no surprise there), and, given my natural curiosity about people, I gave into my usual habit and ended up “interviewing” her about her new position.

A part of Steph’s role requires her to manage volunteers once they’ve been recruited and trained. One challenge for her is retention, and as I continued to interview her I learned that most of the turnover seems to be tied to volunteers who come in with unrealistic expectations.

As a media producer, my first thought was, of course, “Let’s make a training video to address this issue!” So we brainstormed on ways to frame a video that would help manage the expectation of a potential volunteer. But then our conversation went even deeper – and for this I give credit to the Human Relations & Organizational Behavior (HR/OB) class I took this past semester.

First, thinking from the Organizational Behavior perspective, I asked her questions that allowed us to identify a breakdown in communication between her department (Programs) and Marketing (who is responsible for recruiting volunteers). Then, by looking at the issue from an Human Resources perspective, I suggested that the video, through the means of telling a compelling story, needs to address the HR topics of on-boarding, organizational culture & cultural fit and training & development.

Suddenly I stopped myself – poor thing – it was a Saturday night and in my excitement, there I was grilling her about work. But she told me to fugggedaboutit – turns out she was super excited to think about these daily work issues from a fresh perspective.

Who knows what will happen with this idea (perhaps it could be my capstone project in my final semester), but regardless, Steph was very excited with how I was able to break down the issues and supply practical business solutions to an ongoing issue. And I am SUPER excited, that after just one HR/OB class (more to come in the Spring), that I was able to enrich my story-telling capabilities and include these additional facets of traditional business principles.