South Buh-Bye

Dancing with Anne Marsen from Girl Walk // All Day after the SXSW Premiere

So long South By!  Another great festival has come & gone and, for me, it was bookended with some really great film events: First, the opening night premiere & dance party for GirlTalk's Girl Walk // All Day. Then I wrapped up the fest with perhaps a SXSW world record: 15 hours in 1 day at the Alamo Drafthouse (South Lamar) watching movies! Lemme know if you got that beat!

In between losing myself in films, were the invaluable panels.  A major sentiment I noted this year across various panels was the idea that for digital/social media campaigns to be successful they must be fully integrated into a business & marketing plan, rather than existing in its own digital silo. This approach was encouraged from both large & small media companies: "Digital media should be a company wide effort, not just the effort of 1 or 2 people" was the advice from Bravo's panel, Top Chef: How Transmedia is Changing TV. And reps from small media start-ups concurred, "Content creators need to be marketers & marketers need to be content creators. There is a behavioral shift & this is perhaps what slows down change." (Screw the Big Screen, We Have the Web!) 

This latter comment on what slows down the embrace of change was discussed further by this panel as a cultural issue: "Technological problems are a reflection of the culture." This sentiment was echoed by another panel I attended, Meaningful Use & Beyond: Health Software, Etc.  Presenter, Fred Trotter, claims that issues in the relationship between IT and healthcare are not technical - that the appropriate technology already exists - but rather that changes are slow because of political reasons.  Now political isn't just a Democrat vs. Republican thing - but rather, perhaps more significantly, its the smaller scale politics and bureaucracy which exist in the everyday workplace. During my 15 hour movie binge at the Alamo I grabbed a quick lunch with a friend who told me about his thoughts and efforts at his job to implement social media to already existing platforms.  His ideas are all solid & there are case studies to back up why they would add value to his organization... the only thing that remains is navigating the layers of bureaucracy & creating buy-in from others across his organization.
  
Articulating my friend's challenges, Marc Schiller lamented that, "digital typically gets siloed... & its essentially at the kid's table", (Empowering Filmmakers, Marketing/Distribution Keys). "Digital is not its own thing [however], rather its about the amplification of content". As an MBA student, who has spent more hours than she cares to remember on statistics, I agree with Schiller's assertion that analytics are critical to sharply defining your plan, measuring success & identifying weaknesses. Bottom line from Schiller, "More data allows for more insight into the most profitable revenue streams".  

My big take-away from this year's SXSW is "Integration = Success". While technology is moving rapidly, what slows down progress more than anything is perhaps culture & entrenched ways of doing things. As we approach graduation & I spend more and more time consulting and applying what I've been learning in the dMBA program, I'm finding myself navigating people and organizations who are sometimes shell-shocked by new media. In working with many of them I find myself labeled "the digital person". But as these panels have reminded me, & as the dMBA program has trained me - the value in digital technology is not in digital itself, but in its seamless integration across an organization or venture.

Most of the above panel links will take you to recordings of the discussions... or for something completely different (& fun!), check-out "Sh*t Panelist Say" from Flow Nonfiction below.

Digital Casualties

How you are you keeping up in our digital and globalized world?  Hopefully you're faring better than Kodak who, after 130 years in business and at one time enjoyed a 90% marketshare, filed today for Chapter 11 bankruptcy. 

Once a blue chip company, Kodak actually developed the digital technology that has since cannibalized its own market.  That sad irony is only heightened by the many good decisions of Kodak's management which included setting digital aside in order to focus on products and services because this is what their customers wanted (at the time).  But as the seminal, The Innovator's Dilemma demonstrates, the path of blind customer service can kill innovation and is littered with the corpses of once thriving organizations.  

On the other hand, we have the entertainment industry.  Music, film and television companies have been fighting for years what consumers want: digital access to content.  The music industry brought us the bitter fight over Napster and the recent efforts of SOPA and PIPA have created a firestorm with popular websites shutting down in protest to successfully sway Congressional support.  SOPA and PIPA are backed by the Motion Picture Association of America (MPAA) and the Recording Industry Association of America (RIAA) who see their power, and their bottom lines, disintegrating. Many of these industry players are as old as Kodak and have held a monopoly for close to a century.  But the democratization of content production and distribution, made possible by the digital technology and the Internet, is disrupting these old business models.  

I feel for the entertainment companies at the center of the SOPA/PIPA controversy and who are struggling to protect their copyrights and battle piracy.  I am an advocate for artists and content creators who should be compensated fairly for their work.  After all, without protecting the talent, perhaps this SNL skit is a glimpse of a bleak future in entertainment. 


As is indicated by Kodak's bankruptcy and MPAA/RIAA's flailing efforts to save their skin, these old business models are dying hard as the new business models struggle to take shape.  It is easy to look backwards to understand how business "should be done".  As we recently discussed in our Digital Consumer class, it took decades of observation of traditional business to come up with the classic Four P's (price, promotion, product and place) taught in every Marketing 101 class.  But with the advent of digital marketing and digital consumption... well, that's still a new frontier and the business principles governing success are still being discovered.

Its not just business models that are being disrupted, however.  The bankruptcy of Kodak and the struggles of the entertainment establishment are centered in the respective "company towns" of Rochester, NY and Los Angeles.  As these cities struggle with the economy they are a microcosm of larger shifts happening throughout the United States and the rest of the world.  They reflect the Brookings Institute's latest study which reveals a very real economic and power shift from the West to the East.

A look at an interactive map from the study illustrates that its not just certain cities and certain industries that are struggling to adapt to the new realities of a digital world.  As the U.S. and Europe struggle, other regions are gaining ground.  Competing as individuals, as organizations and even nations require re-shaping business models and business practices.

Hopefully you're not filing for bankruptcy or facing a radical shift in your specific industry, but are you keeping up in the digital landscape and adapting? If not, why not?  As I tell tech-phobic clients, "give it a try... its not like you can break the Internet!"  A great place to at least start is with Groundswell: Winning in a World Transformed by Social Technologies and The Facebook Effect: The Inside Story of the Company that is Connecting the World.  After all, if you're not learning... you're dying.

The Digital Bridge: Parker Westbrook

Meet my friend, Parker Westbrook.  Parker's a bad-ass... but don't take my word for it, she's just been named Krav Maga Instructor of the Year at Fit & Fearless. 

Yet, despite Parker's physical and mental toughness, there is 1 thing that leaves her a little queasy: technology.  Parker isn't alone, though. For those of us not born into the Net Generation, aka Digital Natives... the online and digital landscape can be daunting.

Now, I'm not a "Digital Native" either, and I'm certainly not a natural-born "techie" so I completely understand the feelings of overwhelm with technology for those of us who haven't grown up on the Internet.  But understanding that digital tools and platforms are critical to the new realities of our world, I've gone out of my way to embrace them.  This has left me in an exciting role of being a bridge between the 2 worldviews (that of Millenials and Non-Millenials) and I absolutely love it!  In being a "digital bridge" I relish being the calm voice, teaching and encouraging non-Digital Natives to harness social media for their own purposes.

Back to Parker.  She's got the training side of things down cold, but she's more than just about teaching people to kick and punch. Parker is driven to empower people to take responsibility for their own personal safety and well-being. Moved by her mission, and since she can't teach 24 hours a day, I began pestering her to broaden her digital footprint to reach a wider audience.

To that end, for the last several months I've worked with Parker to develop her online presence.  Together, we've developed an overarching strategy to communicate her message and I've trained her in using various online tools.  For me, the most compelling tool she's using is podcasting.  This idea was born out of Parker's unrelenting quest for knowledge exhibited by her habit of interviewing "people on the front lines of what’s happening in the world of combat sports, self-defense, and psychology".  When I learned about these interviews, drawing on my background in documentary filmmaking, it was a no-brainer to suggest she begin recording these interviews to share with her audience so they could hear first-hand lessons from assault survivors as well as leading experts in their field.  The results are inspiring podcasts published on her website.  As a part of her digital repertoire, the podcasts not only set her apart, but serve to educate a wider audience.

Working with a tee-tiny budget, Parker's digital footprint is all DIY.  Because of Parker's initial resistance to technology, one of the most rewarding parts of working with her has been encouraging and supporting her to embrace the tools to create and sustain her digital footprint.  When we first started working together she was skeptical about creating and maintaining her own website, etc, but its been fun for me to increase her digital confidence and prove to her that she can do it!

In addition to working with Parker on the digital platforms themselves, its has also been exciting to apply the business principles that we've been learning in the dMBA program - especially the areas of Marketing & Branding.  In fact, working with Parker has been a rewarding opportunity to put the Digital in Digital MBA! 

Thank you to Joni McClain of Love and Light Images for the use of Parker's photo.

I Got My MBA Today...

OK - not really. We've got one more semester to do this spring... then we'll officially have our MBAs... but today... we earned our stripes today!

New Venture Creation has been one of my favorite classes in the program. In this course we've taken just about everything we've been learning for the last year and a half... Marketing, Finance, Branding, Accounting, Law... seriously, ALL of it, and in a mere 6 weeks have applied it by creating a business from scratch... then today we pitched that plan to a panel of judges and potential investors for feedback.

Holy $#$%^. We've done A LOT of presentations and public speaking throughout this program, but this assignment was like fighting for your life. These panelists didn't hold back in their critiques so we had to come prepared to NAIL it. Throughout the course of this class we've had other professionals and entrepreneurs provide us with feedback as we've developed our pitches. From this it seems that 1/2 the lesson has been to stay open and flexible to this professional feedback and make adjustments as needed; the business plan my team and I pitched today was very different from that first pitch we did in the beginning - you know... back when we simply had a "good idea". In the interim, my hardworking teammates, Britni McCotter and Gabe Maldonado and I reshaped this mere good idea into a viable business plan with high earning potential.

Congrats to my dMBA cohort - it was a blast celebrating w/ you this evening on a job well done!

Burgers in the Digital Age

One of the best advantages of grad school is having access to world-class professionals who are at the top of their field. In today's Branding & Promotion class, John Moore, the marketing guru of Brand Autopsy, shared with us his insights. Particularly rich about Mr. Moore's talk are the principles he shared which are timeless and yet, never more applicable than now in the digital age. 



As I've previously discussed, organizations are catching on to how easy and essential it is to connect via social media and utilize digital tools, so the question becomes: if digital makes it so easy that everyone is doing it, how does one cut through the "digital noise" to effectively connect with their inundated audience? One obvious place to start is with data mining and the ability to target your audience with online tools. Yeah, yeah, yeah... like I said, that's an obvious place to start, but it lacks the teeth of solid business principles and the deeper understanding of an experienced marketer. 



To address this question of "cutting through the noise" Mr. Moore spoke about the need of setting yourself apart and being "talk-able" for your audience. Now, note, this strategy leverages digital tools - the tools are the means, they are not the ends, a mistake often made when getting caught up in the hoop-la of social media. Mr. Moore illustrates his point with burger restaurants. Now, a burger joint is a good old-fashioned brick-and-mortar business where, generally speaking, the product is pretty much the same from one place to the next. So how do you set your burger apart? Its those unique "touch points" that make the burger, the restaurant and the experience unique. Its the details of these touch points... from customer service, to the menus, to the furniture... in other words, the personality of your place that creates the resonance, the "talk-ability" of your organization. And talk-ability is what we want, digital or otherwise, as up to 50% of purchasing decisions are based on word-of-mouth marketing. 



My big take-away from today’s talk was creating that talk-ability factor for the long haul – not just one big splashy event or press release that people stop talking about in a few days or weeks. Its about creating something more significant than buzz... its about showcasing your organization’s personality throughout it's lifetime. Oh, and the other take-away… a shared craving for burgers that my classmates and I immediately satisfied with a trip to HopDoddy’s Burger Bar on SoCo!

On the Eve of Year Two...

With the start of classes tomorrow, I wanted to take a moment to reflect on what an amazing journey this last year has been!

Early on in the dMBA program I began researching Participant Media for a marketing class. I had long been a fan of their films (Food Inc., Charlie Wilson's War, North Country, etc.), but during my 1st year of the program I kept coming back to them again and again, fascinated by their business model. Their mission,"entertainment that inspires and compels social change" resonated deeply with me and my mission became to intern with them this summer.

To my great joy I was accepted as an intern in the Social Action department where I teamed with the staff and other interns to research, develop and execute social engagement campaigns (both online and offline) for PM's upcoming narratives and documentaries (see below). I had hoped to blog about my experience more, however, much of what I did each day was confidential so there really wasn't a way to share what I was doing and learning. Suffice it to say it was a rich and rewarding experience to not only work on these campaigns, but to also learn about the company as a whole. Laurie Luh, PM's Senior HR Director, organized weekly Brown Bag lunches where we had the opportunity to learn from representatives of different parts of the organization including Narrative & Documentary Development, TakePart, Legal and Finance & Business Operations.

After such a rich experience with my internship and so thoroughly enjoying the city itself, it wasn't easy to leave LA! But all I can think now, if the results of Year One have been so rewarding, I can't wait to see what's next!

A Light Bulb Went Off in the Desert

That's Texas in my rearview mirror - and if you look closely, you can discern the spider that we seemed to have picked up somewhere in the desert.

The 1,400+ mile roadtrip from TX to CA was an amazing journey with my Mom where along the way we saw old friends, stopped off in Tombstone (where I got a "talking to" from the Marshall - which I guess wasn't too bad considering the reputation of the town), soaked up the iconic southwestern culture and had a misadventure with my car key (yay, Triple A!). It was a beautiful mother/daughter experience... despite my Mom freaking me out by repeatedly referring to us as Thelma & Louise. They wound up in the bottom of the Grand Canyon. I wanted to make it to LA for my internship!

In between disagreeing over what music to play, Mom and I listened to the classic, Good to Great by Jim Collins. The findings of the author's research on what separates "good" organizations from "great" ones are compelling - and what I found most provocative were his thoughts on the use of technology by the "great" companies. In an age when social media is typically touted as a fool-proof method of marketing and networking, Collins' research is perhaps more important than ever. In Collins' interviews with leaders of "great" organizations he points out how little those leaders emphasize the use of technology. Now, that's not saying they don't use technology... of course they do. Collins, however, stresses that technology is an accelerator and not a creator of success.

Without proper analysis of the market, a sound business strategy and the discipline to stick with the strategy, technology becomes a tool in unskilled hands, yielding, at best, short-term gains. Collins uses the example of DrugStore.com and Walgreen's at the height of the Dot Com Boom. While the financial markets and analysts fell all over themselves regarding DrugStore.com, they practically had the obituary for Walgreen's written. I won't get into the details here - you should read them for yourself in chapter 7 of Good to Great - but Walgreen's emerged from their "slump" with a solid business strategy, trouncing the internet's wunderkind DrugStore.com, who has continued to flail since the Dot Com Bust.

Listening to Good to Great upon completing my first year of my MBA studies was perfect timing. Because the program has a focus on Digital Media Management, the book, like the program itself, reminds us that the tools of technology are critical accelerators, but are no replacement for a solid business foundation.

Looking Back, Looking Ahead

Since starting this blog about my experience of St. Eds' dMBA program, I've had prospective and future students send me questions about it. The most common questions have been about how to best prepare for the program.

My answer is pretty simple: come academically prepared and have an effective stress coping strategy.

To academically prepare, 1st, check out the list of required courses and look for your weakest areas. This will, of course, be different for everyone depending on your work and undergraduate experience. For example, I've worked in Marketing pretty extensively, and in undergrad I was a Sociology major, so I felt pretty comfortable with Marketing and Statistics. Because I have written copiously in my career and, as an undergrad, took way more writing component courses than were required and completed an independent study research project, writing and Marketing Research weren't an issue. My areas of weakness however, were Accounting and Finance and that's where I had to work the hardest.

2nd, upon identifying areas to strengthen from the list of required courses, begin to fill in any knowledge gaps now. You can do this by taking a course at your local community college, or, at the very least, pick up a "For Dummies" type of book to familiarize yourself with key concepts - trust me, your future self will thank you! Before starting the program, I took Accounting at Austin Community College, and boy, am I SUPER glad that I did!

An effective stress coping strategy is just as critical to the program. I can't emphasize enough how quickly this program moves - 3 new classes every 7 weeks. But don't be fooled, that doesn't mean the curriculum is watered down - we're being prepared for the national MBA Major Field Test (in 2 days - wish me luck!). Throughout it all, my favorite stress release has been training in Krav Maga at Fit and Fearless (2 blocks from campus!) 3 - 4 nights a week. There's nothing quite as physically and mentally refreshing as punching the heck out of a bag for an hour.

On the eve of starting my 1st year, the best advice given to me came from a dMBA graduate who advised, "Its not rocket science, you just gotta do the work." That summation became my mantra, reminding me that I CAN do it and that, if it was easy, everyone would be doing it. So, as I reflect on my successes and perhaps, even more importantly, my challenges over this 1st year, I'm grateful for the how well the dMBA program has been preparing me to continue forward to pursue my passions.

1st year of business school... DONE!

WOO - HOO!

As I celebrate completing this 1st year of the dMBA program, I can't help but think how this year has been like the 300-meter hurdle event I ran in high school, an event which requires both speed and endurance.

Like a sprint, this program has moved at a super-fast pace as we've completed 3 full courses every 7 weeks. To put that in perspective, in one 7 week term we:

• Digested 10 chapters of Finance,
• Designed and implemented a marketing research project (similar to one I did in undergrad that took 1 full semester) and,
• Covered the basics of the entire Adobe Creative Suite.

When each 7 weeks were up, however, it was on to the next set of classes, making this more than a sprint, but a test of endurance as well. And of course, there are the hurdles... you know, just those everyday things of life that we have to overcome to make it to the finish line.

Sometimes I think I'm a little crazy to have signed up for such an intense program... but us dMBA'ers, we're our own special breed :) So, congrats to my classmates on a job well done! Now a little R&R before I'm off to my amazing summer internship!

Why My Cat Thinks I'm Aloof

Its Finals Week!

Exams are done, but projects are due next week:

• 1 Marketing research paper,
• 1 Marketing presentation,
• 3, yes, THREE chapters worth of homework for Finance (no, I didn't procrastinate, they were just assigned!),
• 1 video editing project (complete with color correction, sound mix and original score!)

I am SO taking a vacation to Barton Springs after this!

South By: 2011

Well, another SXSW has come and gone. As a long-time Austin resident I've had the privilege of enjoying the festival as an annual spring ritual over the years. But this year, as a dMBA student, was particularly fun - people's eyes would light up when they learned I'm a filmmaker AND and a digital media business student. I'm finding organizations are hungry for this blend. I felt so popular :)

So as the festival is ginormous - how do I even begin a blog entry on it? So many panels! So many screenings! And oh yeah... so many parties!

Here are just a few of the most memorable highlights:

Participant Media's Creating Social Action Plans for Films panel. After attending, for every documentary I saw (and I saw A LOT), my mind automatically began to consider a Social Action/Social Media strategy for each film.

Swapping war stories with producer Monnie Wills on the ups and downs of working in Russia.

Attending a panel on visual storytelling by Robyn Girard, a deaf filmmaker and gaining perspective on telling stories from a soley visual perspective.

Getting stuck in the bathroom at the Vimeo theater with another germ-o-phobe. There were no paper towels - only hand dryers and you can't use those to open a door.

Flow Non-Fiction's Branded Documentary** panel. I had actually interviewed these guys on that very topic for a paper. And the panel was awesome as it included a 360 view of from all the stakeholders (clients, ad agencies, etc.)

Making a famous rockstar blush.

Meeting the producer of How to Die in Oregon while in line for a film - when he told me the name of his film I thought he said, How to Dye an Organ. We spoke for a good few minutes till I realized my mistake. Boy, that was weird.

Connecting with a ton of illustrators interested in working on the animated short I am producing with MacBoy.

The Unexpected Non-Fiction Storytelling** panel. Wow - these guys are up to some really creative stuff, challenging the definition of documentary and creating new ways for audiences to engage with stories.

Crying my eyes out during Where Soldiers Come From.

Attending a private reception for Where Soldiers Come From and speaking with the guys and their families. Getting to know some of them on a personal level was way more rewarding than any amount of "industry networking".

Enjoying the rich serendipity of randomly meeting just the right people.

...and doing every bit of it in 3-inch heels.

**Click the link and you can hear the recorded session.

A Case Study in Leveraging Social Media

We don't have a choice in whether we do social media,

the question is, how well we do it.

(Eric Qualman)

2 entries in 2 days! Yes, it has been quite a week! But this one is ALL good! The day after mother nature threw a monkey wrench in our otherwise predictable schedule, we came back for more.

In yesterday's, Managing the Organization class, we enjoyed as our guest speaker, Jay Drayer, digital entrepreneur and CEO of CareFlash. With his background in finance and experiences as a CFO, Mr. Drayer entered the digital world with this question, "How can businesses successfully capitalize on social media?" You see, that's not the same thing as simply sending out a Tweet or having a FaceBook page. That's just keeping up... barely. What is necessary is a comprehensive overall digital strategy.

With Mr. Drayer as our guest, we encountered first hand, a real-life, working model for what we've been studying in the dMBA program. It was as if everything we've been learning, from Marketing to HR to Information Systems coalesced with this class.

It wasn't just about the Benjamins, however. Integral to Mr. Drayer's founding of CareFlash, was having his experience from business serve as the foundation for a venture consistent with his personal values. Learning this, I was hooked as that aligns with my goals as well.

Before inundating our guest with questions, he made one final point: How digital technology, specifically social media, is disrupting traditional media and marketing. "Is this disruption good?", he inquired of our cohort.

My answer? Heck yeah! That's why I'm in this program - to be on the right side of the disruption.

I'm something of a disruptor anyway.